FAQ
Questions, answered.
Booking, payment, cancellations and travelling in Sri Lanka. Can’t find your answer? Message us on WhatsApp.
Booking and payment
How do I book a tour?
Choose a journey and press Reserve this tour, or send a custom trip request. We reply within 24 hours with a day-by-day itinerary and a clear price. Nothing is booked until you confirm.
Can I change a tour?
Yes. Most of our guests do. You can add or remove days, change hotels, add a safari or more beach time. Press Customise this tour on any journey and tell us what you’d like.
How much do I pay to confirm?
A 30% advance confirms your booking. We book your hotels, guide and vehicle once it is received. Your confirmation will show when the balance is due.
How do I pay?
We send payment details together with your confirmed itinerary. Secure online card payment is coming soon.
Is the price on the website what I’ll pay?
Prices are “from” prices per person. The final price depends on your group size, travel dates and the hotels you choose. You’ll always get a clear quote before you pay anything.
Cancellation
What is your cancellation policy?
Because we book hotels on your behalf, our policy follows the hotels’ own cancellation rules. Charges are taken from your advance payment:
- 60 days or more before arrivalNo cost to you
- 30 to 60 days before arrival50% of the cost is charged
- Less than 30 days before arrival100% of the cost is charged
Can I change my dates instead of cancelling?
Often, yes. Contact us as early as possible and we’ll try to move your bookings, subject to hotel availability.
On your tour
Is a guide included?
Yes. Every tour includes an English-speaking national guide and a private air-conditioned vehicle with driver for the whole trip.
Do you pick us up from the airport?
Yes. Airport pickup and drop-off are included in all our tour packages.
Are your tours suitable for children?
Yes. Sri Lanka is a great family destination. Tell us your children’s ages and we’ll plan shorter drives, family rooms and activities they’ll enjoy.
Can I see a Kandyan dance show or the Perahera?
Yes. We can add a Kandyan dance performance in Kandy to any tour. The Esala Perahera festival takes place in Kandy around July and August. Ask us for this year’s dates.
Travelling in Sri Lanka
Do I need a visa?
Most visitors need an Electronic Travel Authorisation (ETA) before arrival. Apply only through the official Sri Lankan government website, and check the latest rules for your nationality before you travel.
When is the best time to visit?
Sri Lanka is a year-round destination. The south and west coasts and the hill country are usually best from December to April. The east coast is best from around April to September.
What currency is used?
The Sri Lankan rupee (LKR). Cards are accepted in most hotels and larger shops, and ATMs are easy to find. Carry some cash for small shops, temples and tips.
Do I need travel insurance?
We strongly recommend travel insurance that covers medical care and cancellation.